Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via UPS, EMS or simple mail (slow but cheap) with tracking and drop-off without signature. EMS simple mail takes about 15 days for most countries while for the others is about 4 weeks. Packages for USA are delivered within 50 days !!! If you prefer delivery by UPS Extra or other with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online if possible.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

On the other hand if your country is outside European Union, we kindly advice you to contact us for shipping methods and prices. Somethimes we can find better price at another shipper. It is wise to contact us also in order to check for any special condition for general import of goods in your country.

Background order

Most products are in stock, We send them immediately, BUT:

Ordering for some products takes much longer, we usually describe this in the details of the product or marked in red. You have to add this time to total shipping time.

Other product need additional time for making (e.g. replacement of clear lenses with dioptric), you have to add approximately 3-5 days to total shipping.